kenneth.w.taylor@hotmail.com | 724-413-0866

Education

Bachelors in Multimedia Design-Graphic and Multimedia Design | November 2015-Present | DeVry University

·   Fields of study: Visual Design, Video and Audio Integration, Software and Programming Proficiency, Computer Animation, Computer Illustration, 3D Modeling Design and Construction, User Experience, Multimedia Standards

·   Computer Applications / Languages: Adobe Creative Suite CC (Adobe Photoshop, Illustrator, InDesign, etc)

·   Related coursework: Visual Design Fundamentals, Information Design, Web Design, Web Animation, Digital Imaging Fundamentals

 

Bachelors in Computer Information Systems-Information Systems Security | July 2013-November 2015 | DeVry University

·   Fields of study: Logic and Design, Structured Analysis and Design, Object-Oriented Analysis and Design, Project Management, Principles of Information Security

·   Computer Applications / Languages: Microsoft Office Suite (to include Microsoft Visio, Microsoft Visual Basic), Adobe Dreamweaver (HTML5/CSS3), Oracle Database 11g SQL Command Line

·   Related coursework: Web Application Development, Web Interface Design,  Business Continuity, Data Privacy and Security, Web Security, Information Systems Security Planning and Audit

 

Information Technology Specialist | June 2009 | United States Army Signal Center, Ft. Gordon, GA

·   Fields of training: Router and switch configuration and troubleshooting, configuration of Microsoft Exchange Server, modification of Active Directory OU, User, Group, and computer accounts, UNIX and Solaris familiarization, Tactical Internet Management System (TIMS), TCP/IP, introduction to Force Battle Command Brigade and Below (FBCB2)

·   Computer and Web Applications: Dame Ware NT Utilities, CA IT Client Manager Suite, Active Directory, Microsoft Server 2008, Microsoft Exchange 2007,Log Collector, Army Reserve Account Maintenance and Provisioning (ARAMP),  Unicenter Server Desk, Army Training and Certification Tracking System, Cisco Call Manager

Associates in Science- Multimedia Technologies | July 2006 | Pittsburgh Technical Institute, Oakdale, PA

Fields of study: 3D Modeling and Animation, Broadcast Graphics, Web Design, Audio and Video Editing, Motion Graphics

·   Scripting Languages: ActionScript, HTML, Lingo, PHP, MySQL

·   Computer Applications: 3D Studio Max, Adobe Creative Suite (Photoshop, Flash, Dreamweaver, After Effects, Audition, After Effects, Premiere Pro, Director)

Summary of Qualifications

·   Completed All Covered Server Management 2012 introductory training

·   Currently hold CompTIA Security+, Network+, A+ Certifications

·   Held Top Secret with Sensitive Compartmental Information Security Clearance while serving in the United States Army

·   Active Directory database administration for over 11000 user accounts

·   Administer user level permissions on the 316^th Expeditionary Sustainment Command’s SharePoint site

·   Implementation of the 316^th ESC life cycle computer replacement plan for over 800 computers and accessories and ensured that all systems were updated with the correct U.S Army baseline

·   Managed the distribution of over 800 computers to subordinate military units

·   Appointed to positions of OU Administrator, DeskMgt, UserGrpMgt, Information Assurance Support Personnel Level II at current unit of assignment

·   Administrator of the Army Training and Certification Tracking System for over 11000 users

·   Selected to attend SCCC (Standardized COMSEC Custodian Course) and LCMS (Local COMSEC Management Software) courses in order to be appointed as the COMSEC Custodian for the 316th ESC

·   Certified as a S-DMG (Signal – Digital Master Gunner) on the WIN-T system

·   Certified on the CAISI (Combat Service Support Automated Information Systems Interface) Wireless 2.0 system

·   IA/IM Ops Branch NCOIC of the 316th ESC from 2010-2012

Experience

HELPDESK/SUPPORT SPECIALIST | ALL COVERED, BRIDGEVILLE, PA |JANUARY 2014-PRESENT

·   Provide remote and on-site support for desktop, laptop, printer and mobile device issues of over 100 businesses around the Pittsburgh area using Bomgar and Kaseya Remote access clients

·   Management and maintenance of AppRiver and Barracuda web filters for businesses

·   Recovery of various user data using AppAssure and Barracuda recovery software and file shadow copies

·   Troubleshoot laptops, desktops, VPN, password issues, network connectivity issues, iPads, Office 2007 – 2013, Office 365, Windows 7, 8, 8.1, corporate email setup on mobile devices, and software issues

·   Installation of customer computer components such as RAM, hard drives, video cards, and netbook keyboards

·   Maintenance and creation of user and email accounts in Active Directory and Microsoft Exchange 2007, 2010, and ECP 2013 for over 100 businesses

·   Windows Server 2003, 2008, 2012 management

·   Anti-Virus and Patch management via Kaseya software

·   Use of Remedy ticketing system to place, resolve, and save ticket records

·   Monitor, escalate, resolve server, network, and computer alerts and issues

·   Visit multiple client sites throughout the Pittsburgh area for On-Site support

·   Received, document, and check in incoming client equipment to prepare for deployment by Field Engineers

·   Acquiring of Microsoft product (Office suite, Windows Server) Licenses for clients via Microsoft’s Volume Licensing Service Center

·   Receive and check in of over 400 individual customer equipment for setup, configuration, and distribution

 

Information System Supervisor/COMSEC Custodian | US Army, Coraopolis, PA | March 2013-DECEMBER 2013

·   Ensured that the COMSEC (Communications Security) account received a Satisfactory rating for inspection by Communications Security Logistics Activity (CSLA) after returning from deployment

·   316^th ESC Computer Account Manager responsible for ensuring users are current on their training in order to access the ARNet (Army Reserve Network) in accordance to Army Regulations

·   Utilization of CA IT Client Manager Suite in order to push software packages to computers, reimage computers, and gain remote access to computers to assist users

Information System Supervisor/Information assurance NCOIC | US Army, Camp Arifjan, Kuwait | January 2012-March 2013

·   Served as the System Analysis for the 316th Expeditionary Sustainment Command (ESC), responsible for command- wide network operations for over 800 users and 1000 automation systems within the South West Asia Theater of Operation

·   Quality Assurance Manager of the Army Training and Certification Tracking System for 245 users assuring proper training, authorization, and access right were completed and granted

·   NIPRNET (Non-Classified Internet Protocol Router Network)/SIPRNET (Secret Internet Protocol Router Network) Local Area Network Connectivity support

·   Managed the BMC Remedy User Ticket System by correctly assigning and escalating issues to the correct group as well as personally resolving customer related issues

·   Responsible for responding to Negligent Disclosure of Classified Information (crossover of data with different information security classifications) by containing, evaluating, and sanitation of incidents as needed

·   Alternate Trusted Agent for management of PKI for the 316th ESC

·   Ensured dissemination and implementation of IA policy, guidance, and training and that Information Systems were Information Assurance Vulnerability Alerts (IAVA) compliant

·   Supported multiple VTC equipment to include arranging a dedicated bridge for conferencing and point to point connections between the continental United States and the South West Asia Theater of Operations

Information Systems Operator-Analyst/COMSEC Custodian | US Army, Coraopolis, PA | July 2009-January 2012

·   System Analysis for the 316th ESC responsible for command wide network operations for over 11000 users within a 13 state region

·   Supervised the 316th ESC Life Cycle Replacement (LCR) plan for upgrading and replacing over 800 out of warranty Dell, Hewlett Packard, and IBM workstations and laptops

·   Re-imaging of desktop and laptop computers

·   Monitoring and maintenance of Active Directory database

·   Identifying computer-user problems and coordinating resolutions

·   Information Assurance Program – Assistant Quality Assurance Manager of the Army Training and Certification Tracking System for over 11000 users assuring proper training, authorization and access rights in accordance to the Army’s Better Business Practices (BBP) by training Level I and Level II Help Desk Technicians on policies, procedures and technical proficiency while meeting the Service License Agreements

·   Provide network administration services such as passwords, e-mail accounts, security and troubleshooting

·   Management of COMSEC account for the 316th Sustainment Command (Expeditionary)

·   Coordination, maintenance, and troubleshooting of Video Teleconference Suite (Tandberg system) for non-secured and secured video teleconferences

·   Creation and monitoring of SIPR (Secure) accounts

·   Remote Desktop/Laptop support using Dame ware NT and Remote Desktop Connection

·   Troubleshooting and management of the Commands issued Blackberry devices through the Blackberry Enterprise Server software

·   Platoon Sergeant of 24 Soldiers

Junior Web Developer (Contract) | The Pipitone Group, Pittsburgh, PA | October 2006-December 2006

·   Assisted with the Children’s Hospital of Pittsburgh website content management and troubleshooting

·   Performed FBN website template and design slicing

·   Conducted MMB website content management and troubleshooting

·   Updated content on Sauereisen and Carnegie Science Center websites

Internship | carnegie Mellon Entertainment Technology Center, Pittsburgh, PA | May 2006-July 2006

·   Assisted with the interface design and application scripting on the Click! 2006 project

·   Conducted ETC Website troubleshooting and maintenance

·   Created 3 dimensional ETC logo for promotional video using 3D Studio Max and Photoshop

Administration/Armorer | US Army, Oakdale, PA | June 1997-December 2008

·   Maintained personnel files

·   Maintained accountability of weapons and other sensitive materials

·   Distributing sensitive items to Soldiers for training purposes

·   Conducted convoy security and participated in the guarding of military bases in Iraq during Operation Iraqi Freedom deployments